Greetings from your local webminister!
As some of you may know the webministry has been working hard to get things more organized inregards to responding to user issues. Part of that has been implementing the Help Desk. This is to replace emailing me directly with issues. While I enjoy getting mail from all of you, the webministry wants to make sure we are getting tasks and completing them. If you haven’t had an occasion to use it it means I’m doing my job well, yay! If you have then you can probably skip this how-to tutorial. This ticket system is also for if you run into anything else that is not working properly on any of the EK websites.
When you see something wrong with the Quintavia site you can submit a ticket directly to me instead of emailing me. It’s much better and faster as it doesn’t get lost in all the other email that streams in.